Frequently Asked Questions
Everything you need to know about shopping at JB Hi-Fi
What is the JB Hi-Fi 'Minimum Resale Price' policy?
We pride ourselves on offering the best prices. If you find a lower price on an identical stocked item from a local competitor, we will do our best to match it or beat it.
How can I track my online order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our courier's website to monitor your delivery status.
What is your return policy for faulty electronics?
If a product is found to have a manufacturing fault, you are entitled to a repair, replacement, or refund under the Australian Consumer Law. Please bring the item and your receipt to any JB Hi-Fi store.
Do you offer 'Click & Collect' services?
Yes, we offer a fast Click & Collect service. If the item is in stock at your selected store, it is usually ready for pick-up within 1 hour of your order confirmation.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, JB Hi-Fi Gift Cards, and various 'Buy Now, Pay Later' services including Afterpay and Zip.
Can I purchase an extended warranty for my new device?
Yes, we offer JB Hi-Fi Extra Care plans for most electronics and appliances, providing additional protection and support beyond the standard manufacturer's warranty period.